Shipping Information

We ship frozen in insulated containers kept cold by dry ice. Safe arrival is guaranteed.

Shipping

Standard shipment is via FedEx ground. Next day, Second Day, and Saturday delivery is available in most areas at additional cost.

Orders received by 10:00 am ET are usually shipped the same business day. Orders received after 10:00 am ET are usually shipped the next business day (see the special note regarding West Coast shipments). Business days include Monday through Friday. Depending on the destination, we ship Monday through Thursday, providing that the order will not be in transit over the weekend. If the transit time will span a weekend, we ship the following business day (usually Monday). Scheduled deliveries on Saturdays are restricted to orders with the Saturday additional charge option selected. Deliveries on Mondays are restricted to Next Day optional additional cost upgrades shipped on Friday.

Arrival time for Standard orders is 1-12 days, depending on destination and when the order has been received. We cannot accommodate requests for specific delivery dates unless the Second Day, Next Afternoon or Saturday upgrade option is specified at checkout, and the additional charges accepted.

Our couriers are very reliable; however, our delivery responsibility is limited to consigning the shipment to the courier in accordance with the above stated policies. The carrier may, at their discretion, leave the package at the doorstep unless you request us not to. The carrier's statement that the package has been left at the door constitutes proper delivery. In certain situations where the carrier considers the location to be a security risk, the package may not be left at the door. We disclaim responsibility for delivery delays caused by weather, or other factors not under our control.

Please check your order carefully. Neither OSC nor our carrier can be held responsible for delivery delays or failures due to address errors.

West Coast Shipments

Orders for delivery in AZ, CA, ID, NV, OR, UT and WA require 4 transit business days. In order to prevent transit over weekends, standard delivery is restricted to Mondays. We recommend Second Day or Next Day additional cost shipment upgrades for those areas.

Shipments to Alaska & Hawaii

You must select the additional cost NEXT DAY SHIPPING for orders going to Alaska or Hawaii. Transit time is actually two or three business days when choosing Next Day shipping.